Effective Date: 01 May 2025
At Connected Coaching Pty Ltd, your privacy is important to us. We are committed to protecting the personal information you share with us and to handling your data in a transparent, secure, and respectful manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect the following types of personal information:
- Your name, email address, phone number, and contact details.
- Information you provide when booking or attending coaching sessions.
- Personal goals, notes, or observations from coaching sessions (with your consent).
- Payment and billing details, where applicable.
- Website usage data collected through cookies or analytics tools.
We do not collect sensitive information (e.g. health or psychological data) unless directly relevant to the coaching service and you have expressly consented.
2. How we collect your information
We collect your personal information:
- When you fill out a contact form or make an enquiry on our website.
- When you book or attend a coaching session.
- When you sign up for newsletters, free resources, or events.
- Through third-party scheduling or payment platforms that you use to engage our services (e.g. Calendly, Stripe, PayPal).
3. Why we collect it
We collect and use your information to:
- Provide coaching and related services to you.
- Respond to enquiries and deliver requested information.
- Manage appointments and communication.
- Maintain client records as required for professional and legal purposes.
- Improve our services, content, and website functionality.
- Comply with our obligations under Australian law.
4. Disclosure of personal information
We do not sell, rent, or trade your personal information. Your information may be shared with trusted service providers (such as IT, scheduling, or payment processors) who assist us in running our business and are subject to appropriate privacy safeguards.
We may also disclose your personal information if required by law or where necessary to prevent a serious threat to life, health, or safety.
5. Storage and security
We store your personal information securely using password-protected systems, encrypted storage, and secure cloud-based platforms. We take reasonable steps to protect your data from misuse, interference, unauthorised access, modification, or disclosure.
Client records are retained for a minimum of seven years as required under coaching and business standards, after which they are securely destroyed or de-identified.
6. Access and correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or outdated. To do so, please contact us using the details below.
7. Website cookies and analytics
Our website may use cookies or analytics tools (e.g. Google Analytics) to collect non-identifiable data such as browser type, pages visited, and time spent on site. This information helps us improve the user experience. You can manage cookie settings in your browser.
8. Third-Party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies if you choose to interact with them.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our practices. The most current version will always be available on our website.
10. Contact us
If you have any questions about this Privacy Policy, or if you wish to access, correct, or lodge a complaint regarding your personal information, please contact us at:
Connected Coaching Pty Ltd
ABN: 72685855547
Email: info@connectedcoaching.com.au
Website: connectedcoaching.com.au